FAQ

Frequently asked questions

Query

What if I receive a damaged or broken item?


We always ensure that plenty of packaging is used to avoid breakages and protect the products. Unfortunately there may be a very rare occasion when an item is damaged or broken upon receipt. If you receive an item that is not satisfactory please contact our customer service team at hello@tinkertailorgifts.com or 07732602313 with your order details and we will do everything possible to resolve the matter. We may ask that photographs of the damaged or broken item be emailed to us to avoid the item having to be sent back to us.




Where is my item?


All of our products are posted first class with Royal Mail. Non Custome Items will be posted out within 3-5 days. Customised items will take a little longer. You will be notified by email when your item has been shipped. Please contact us if you have any concerns.





Shipping

UK Delivery Information.


Our delivery partners Royal Mail and DPD are now delivering parcels contact free. If choosing Standard UK Delivery please allow up to 7 days for delivery as we are working with smaller teams to comply with social distancing protocols. Tinker Tailor Gifts prides itself on providing exceptional customer service online, just as we do in store. You can find useful information about shopping with us on these pages, and you can also take a look at what other customers have said about us on our Customer Comments page. If you need any further questions answered in regards to your order or delivery please don't hesitate to call us on 07732602313 or email us at hello@tinkertailorgifts.com.





Ordering

Can I add to an order already placed?


If you have placed an order online but would like to add additional items this might be possible providing your order hasn’t already been processed for dispatch. Please contact our customer service team at hello@tinkertailorgifts.com or 07732602313 with your existing order number and we will be able to look into this for you. If your order has not yet been processed, and the additional item(s) is in stock we can take payment for this and add it to your order. If your order has already been processed ready for dispatch we would need to ask you to place a separate order.




Can I cancel an order?


If after placing an order you would like to cancel all, or part of it, please contact our customer service team at hello@tinkertailorgifts.com or 07732602313. Providing your order hasn’t been processed for dispatch, we will do everything possible to cancel and refund your order. If your order has already been dispatched you can send the goods back to us at your expense. Please ensure the goods are securely packaged and the order number, and reason for return is included. A refund of the value of the goods will be processed within 5 days of receipt however it can take 1-5 working days for refunds to appear in your account.




Do you Gift Wrap items?


Yes we do! All of our items are packaged in our branded packaging and arrive beautifully presented. If you would like to add a personalised message to your order, please notify us.





General Information

General Information


After placing an order with us, you will receive email notification to confirm that we have received your order details. This email will contain a unique order number, along with the details of the items purchased and the delivery information provided. If you notice any mistakes in the details included within this email or need to make any changes, please contact us immediately to let us know, and quote the order number that you have been given. When your order has been picked and packed, you will receive a further email to confirm that your items are ready for dispatch. Dispatch and delivery times are estimates only, but from our experience the vast majority of orders arrive well within these times. We will always notify customers if there are any circumstances that may affect these estimated times.
Personalised Gifts Orders containing items to be personalised may take longer to be delivered, and may be subject to further restrictions. Please check any information provided in the personalised product description carefully. British Forces Addresses (BFPO) We do allow the shipment to BFPO Addresses. To select this option, choose United Kingdom as the delivery country and ensure you enter the recipient's full details in line with BFPO requirements. This includes entering the correct Postcode starting with "BF". You will then be presented with BFPO Options which may be excluded from any delivery offers. For other address requirements please check the UK Government Website. Please note that we cannot be held responsible for any lost post sent to BFPO addresses Standard Delivery - £3.99 Orders placed using Standard Delivery to UK addresses are sent either using Royal Mail's '48' service or via a tracked courier service. You should expect your order to arrive at the designated delivery address within 2-5 working days of dispatch. We aim to dispatch all Standard Delivery orders within 1 working day of being placed, but at particularly busy periods this may take up to 2 working days. You will receive an email confirming the order has been dispatched. For your convenience, Standard Delivery does not require a signature on delivery. So if you're not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door), the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day.